Privacy Policy (SMS Messaging)

Effective Date: 03/23/2026

Fixgenix (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you opt in to receive SMS messages from us.

Information We Collect

When you opt in to receive SMS messages from Fixgenix, we may collect:

  • Your phone number
  • Your name and basic contact information
  • Your email address (if provided)
  • Your consent to receive SMS messages
  • Your messaging history and interactions with us

How We Collect Your Information

We collect your information:

  • Directly from you (e.g., when you call, fill out a form, or request service)
  • Through our website, scheduling tools, or customer management systems
  • When you communicate with us via SMS, phone, or email

How We Use Your Information

We use your information strictly for conversational purposes, including:

  • Responding to your inquiries
  • Providing customer support
  • Coordinating appointments and service updates
  • Communicating about your service requests

We do not send promotional or marketing messages.

SMS Consent and Data Usage

  • Your SMS opt-in consent is used solely for communication with Fixgenix.
  • We do not share, sell, rent, or disclose your phone number or SMS consent to third parties for marketing or promotional purposes.
  • Your information may be shared only with trusted service providers who help us operate our business (such as messaging platforms), and only as necessary to provide our services.

Opt-Out Instructions

You may opt out of SMS messages at any time by replying STOP to any message.
After opting out, you may receive one final confirmation message.

For assistance, reply HELP or contact us directly.

Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, or disclosure.

Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations.

Your Rights and Choices

You may:

  • Request to review or update your information
  • Request deletion of your personal data (subject to legal requirements)
  • Opt out of SMS communications at any time

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Fixgenix
📧 Email: contact@fixgenix.com
📞 Phone: 1-800-230-2021
📱 Text: Reply HELP for support